How We Work with the Public Sector
As our communities grow more diverse, public services face an increasing demand for clear, accessible, and equitable communication. THG Fluently provides secure, compliant, and culturally sensitive language solutions designed to meet this challenge.
We help public sector organisations turn language access into a driver of equity, trust, and impact, so that everyone can access the services they depend on.
The Importance of Language Access
Effective communication is the foundation of fair and efficient public service. When language barriers exist, it creates significant risks to individual wellbeing, social equity, and regulatory compliance. Our commitment to you is one of clear communication: between you and us, and between you and your clients.
Public bodies have a legal and ethical obligation to ensure their services are accessible to everyone, as mandated by frameworks like the Equality Act and the Accessible Information Standard.
Demographic changes within communities require services that can keep up. Public sector services must be able to engage with a growing number of languages and cultures to ensure inclusivity for every resident, patient, and service user.
Clear communication prevents misunderstandings that lead to delays, duplicated work, and formal complaints. Providing accessible information from the outset in the form of localised language is both time-efficient and cost-effective.
Modern language technologies, such as our AI-assisted translation and human oversight, offer public bodies new ways to scale their services, respond faster, and measure impact. We help you improve your accessibility, through this and our remote interpreting solutions, ensuring complete inclusivity to all your customers.
- Translation and Localisation: Translations of official documents, public health information, websites, and user portals. Every communication is handled with sector-specific accuracy and cultural sensitivity.
- Secure Interpreting: Face-to-face, telephone, and video remote interpreting, including BSL. Our secure platforms and professionally trained linguists are familiar with public sector settings like healthcare, legal services, and social care.
- Accessibility and Alternative Formats: To ensure full compliance and inclusivity, we produce materials in formats such as Easy Read, large print, Braille, and audio.
- Community Engagement Support: We facilitate multilingual surveys, community consultations, and user testing to ensure that service design and policy decisions are informed by the voices of the entire community.
- AI led Services: Our smart automation triages content, and multi-agent AI accelerates translation. We tailor our workflow to your content and output requirements, with AI streamlining the process.
Why Partner with THG Fluently?
We're a dedicated translation service provider, committed to enhancing the delivery of public services through responsible and reliable language solutions.
We have extensive experience supporting local authorities, NHS trusts, and legal services. We understand the pressures of regulatory scrutiny, compliance, and budget management.
Our team is well-versed in public procurement processes and the importance of demonstrating social value and accountability. This deep sector knowledge, backed by the scale of our global enterprise, ensures we have the capacity and credibility to support even the largest and most complex public bodies.
Our systems are GDPR-compliant and built within secure data environments. We work with accredited linguists and align our robust quality assurance processes with national procurement frameworks.
As well as this, we’ve been awarded with multiple accreditations that prove our expertise and compliance with international standards. This includes ISO 27001, ISO 9001:2015, and the translation-specific ISO 17100:2015.
Our technology-enabled workflows deliver services faster and reduce delays. We use data and analytics to help us measure user satisfaction and continually improve accessibility across everything we do.
Our secure client portals and platform integrations streamline the process of booking interpreters or submitting documents, reducing the administrative burden on your staff. With additional tools like translation memory, we can ensure consistency across all translations that we provide first try, which is crucial for managing tight budgets.
Our linguists provide more than literal translation; they understand the vital context and nuance of communication within a community. This focus on cultural intelligence ensures your services are not just understood, but trusted.
Connection and responsibility is a core pillar of THG Fluently’s operations. We practice what we preach, so we’re built on a foundation of ethics and inclusivity.
