Our Commitment to Quality, Security and Excellence
Trust is something that should be earned. We believe our commitment to providing a credible and secure service should be demonstrated, not just declared. That’s why we hold ourselves to the highest international standards, undergoing rigorous independent audits to certify our processes and systems.
Data security is always a top priority. We’ve built our infrastructure and workflows to protect your sensitive information at every stage of the translation lifecycle. Our certification to ISO 27001:2022, the international standard for information security management, demonstrates our systematic approach to managing and protecting company and client data.
This is further reinforced by our Cyber Essentials Plus accreditation, a government-backed scheme that verifies our defences against common cyber threats. These certifications prove that our security measures, from beginning to end, are reliable and robust.
Our processes are certified to meet the highest global benchmarks, ensuring complete accuracy and client satisfaction on every project. Our ISO 9001:2015 certification validates our comprehensive quality management system, reflecting our commitment to continuous improvement and operational excellence.
We’re aslso certified to ISO 17100:2015, the specific international standard for translation services. This accreditation means we’re recognised for providing worldwide quality, from the translations themselves to our own process management.
We’re committed to upholding the highest ethical standards within the industries we serve. With certification from the Market Research Society (MRS) and the British Healthcare Business Intelligence Association (BHBIA), we’re recognised for adhering to their strict codes of conduct. As a result, you know that our work in these sensitive sectors is always responsible and compliant.
We’re also part of the Association of Translation Companies (ATC), who are commited to research and initiatives to advance language services.
Our commitment to corporate social responsibility has been externally validated. We are proud to have been awarded a silver medal from EcoVadis, one of the world’s most trusted platforms for business sustainability ratings.
As part of THG Ingenuity, we also follow the standards of our sister company, THG Eco. In doing so, we consistently act on reducing our environmental inpact, and are proud to have achieved Carbon Neutral certification.
Our Accreditations
ISO 27001:2022
This certification proves our commitment to robust information security management, ensuring your sensitive data is always protected through our secure systems.
ISO 9001:2015
Our ISO 9001 certification validates our comprehensive quality management system, guaranteeing process excellence and consistent, high-quality service.
ISO 17100:2015
Specific to translation services, this standard certifies our core processes, ensuring your projects meet every international benchmark.
Cyber Essentials Plus
Independently verifying our cybersecurity, this accreditation shows our defences are strong against common threats.
MRS (Market Research Society)
As an MRS partner, we adhere to the highest ethical standards for market research, ensuring all data is handled responsibly.
BHBIA (British Healthcare Business Intelligence Association)
Our membership demonstrates a commitment to ethical guidelines within healthcare intelligence, ensuring compliance and best practice in this sensitive sector.
EcoVadis
We've been awarded a silver medal from EcoVadis for our sustainability performance, recognising our commitment to environmental and social responsibility.
ISO/IEC 27701
International standard that sets out requirements for establishing, implementing, maintaining, and continually improving a Privacy Information Management System (PIMS). It also provides guidance to support organisations in putting these requirements into practice. The standard is designed for personally identifiable information (PII) controllers and processors, who hold responsibility and accountability for processing PII.
